We always try to deliver as soon as possible. As soon as your order has shipped you will receive a shipping confirmation by email. The confirmation includes a package code. This allows you to track the order.
We are committed to have your gokart, trampoline or other BERG item delivered to your home within 2 business days. However, due to circumstances with the shipping company for example, it could take somewhat longer. Do you feel it is taking longer than initially estimated? Please contact our service team and we will assist you!
We offer free delivery to the majority of UK mainland postcodes for orders over £80. Postcodes that are not covered by our free delivery, for orders over £80, are shown in the list below. The majority of orders under £80 will incur a £4.95 delivery charge. If delivery to your area is not covered by the free or £4.95 charge it will be shown below and on the checkout page once you have entered your postcode.
1. > 30kg: Delivery Cost £9.95 for these postcodes: AB10-16, AB21-22, AB24-25, AB30, AB32, AB39, AB41, BB7-9, BB18, BD20, BD22-24, BH19-20, CA9, CA12-28, DD1-7, DD10-11, DG6-7, DL8, DL11-13, DT5, DT7, EX6-7, EX20-23, FK8, G82, HG3-4, HR3, HR5, KY1-14, KY5, KY16, LA1-23, LD1-8, LN11-13, NE19, NE48, NE61, NE65-71, PH1-8, PH12-14, SA1-13, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, TA12-20, TD1-15, W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, YO11-18, YO21-22
2. > 30kg: Delivery Cost £29.95 for these postcodes: AB42-44, AB51, DD8-9, DG8-9, FK8, G63, G83-84, KA1-26, KA29-30, LL15-49, LL51-78, PL1-35, PL95, SA14-20, SA31-48, SA61-73, SY7-25, TQ1-14, TR1-20, TR26-27
3. >30kg Delivery NOT Available for these postcodes: BT, HS, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-3, KW5-17, PA, PH9-11, PH15-26, PH30-44, PH49-50, PO30-41, TR21-2
4. <30kg: £12.50 for these postcodes: AB31, AB33-38, AB45, AB52-56, FK17-21, HS1-9, IV1-3, IV10-28, IV30-32, IV36, IV40-49, IV51-56, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PA80, PH17-26, PH30-44, PH49-50, ZE1-3
5. <30kg: £17.50 for these postcodes: BT1-49, BT51-71, BT74-82, BT92-94, IM1-9, TR21-25
Packages between 0 - 30 kg: Parcelforce
Small items under 30kg will probably be sent with Parcelforce for delivery.
Packages 30 kg or above: Wicken Toys
Items greater than 30kg (the majority of the items that we sell) will be delivered using our own in-house, tracked, delivery team where we can control the delivery process.
Unfortunately, the shipping company's schedule may run into delays and your order may be delivered at a later time. If we know the shipment won't be delivered, we will notify you by email and/or sms as soon as possible.
Partial delivery of your order at different times may occur. This happens when you order a large and small item simultaneously, for example. Or occasionally errors or glitches occur. In that case, we will do our best to notify you by email and/or sms.
Is it taking too long? Please don't hesitate to contact our service team. We will gladly assist you.
Was your order late or did the shipping company not keep to the agreed terms? We apologize for the inconvenience. We can imagine your need for an explanation. Please don't hesitate to contact our service team for these matters.