All orders will be shipped by Wicken Toys ltd. For more information please contact our customer service or read more on our general terms and conditions page.

FAQ

General / About BERG

Does BERG develop go-karts and trampolines itself?

BERG develops, produces and innovates its go-karts and trampolines itself. Would you like to know more about the development process? Read more here.

Trampolines

How to find my batch number?

For go-karts

click here to download PDF guide.

For trampolines

click here to download PDF guide.

Can a BERG trampoline be entrenched in the ground?

Yes, most of the BERG Trampolines have an InGround variant. These InGround trampolines are specially designed low trampolines, which are placed in a hole in the ground. If you need help, you can refer to this page.

Can a BERG trampoline be entrenched in the ground?

Yes, most of the BERG Trampolines have an InGround variant. These InGround trampolines are specially designed low trampolines, which are placed in a hole in the ground.

Can I convert my regular (high) BERG trampoline to an InGround trampoline?

Can I convert my regular (high) BERG trampoline to an InGround trampoline?

The BERG InGround trampolines are specially designed to be buried. It has been taken into account that the air can escape well during jumping. But also that the trampoline stands firmly on the ground with its short legs. In addition, the legs are covered with zinc treatment so that they last extra long.

This is not the case with a regular trampoline, which is why we do not recommend digging in a regular trampoline.

If you still want to lower an existing regular (high) model to an inground model, there are 2 options:

1. Replace the needed frame parts of the current trampoline and reuse the springs, the jumping mat and the protective edge. The extra needed inground frame parts are quite expensive, so we recommend opting for a completely new InGround trampoline instead. Our local dealers can offer you the individual parts. Please check our Dealer Locator for their contact details: https://www.bergtoys.com/en/storepickup

2. If possible remove the straight middle posts from your regular (high) trampoline. This already makes the trampoline lower. This does not make it an official BERG Inground trampoline, but the hole you have to dig may become less deep. In the appendix you will find the dimensions for digging a trampoline. Add the length of the intermediate tubes to this dimension. Then you know how deep the hole for your inground trampoline should be.

With this option you can use all other parts of your current regular trampoline. Our inground trampolines have a frame net on the protective edge. You can consider replacing the protective edge with an inground protective edge with frame net. This net prevents children, toys or animals from getting under the trampoline.

What is the best way to mow the grass around my trampoline?

Always be careful when mowing the lawn around the trampoline. We recommend removing the protective edge of the trampoline while mowing to prevent damage to it. Always keep sufficient distance to the trampoline when mowing the lawn and carefully trim the grass around the trampoline with grass shears.

For robotic mowers, we recommend that you set a boundary wire around the trampoline as recommended for your robotic lawnmower. Maintain a distance between the cable and the trampoline of approximately 30 cm, or more if recommended for your robotic lawnmower. The remaining grass around the trampoline can then be carefully trimmed with grass shears. Damage caused during mowing, in whatever way, is not covered by BERG's warranty. Therefore, always be careful and keep sufficient distance from the trampoline.

Shipping and delivery

What is a pre-order?

Items are sometimes out of stock temporarily, so we offer the option to order these items as a pre-order. Your order will then be handled as a priority for processing once the item ordered comes back into stock. This means you can always be sure of the fastest possible delivery.

Delivery times for pre-orders

Items often show an estimated delivery time. A number of factors influence this delivery time. It could therefore be the case that something goes less than smoothly at the factory, or that there is a delay in delivery to our warehouse. Therefore delivery times are an estimate. We always do our best to process pre-orders as quickly as possible. We will send you an email immediately after processing your order, giving despatch details and delivery date.

Service

How to find my batch number?

For go-karts

click here to download PDF guide.

For trampolines

click here to download PDF guide.

Can I assemble a go-kart myself?

The Gokart is supplied with instructions which explain how to assemble the Go kart . You can also go to your BERG Service Dealer, who will be happy to help.